Iis Tussyadiah

on intelligent things and human experiences 

Automating hospitality in times of social distancing

Iis Tussyadiah | Guildford, UK, 3 April 2020


The global COVID-19 pandemic has brought the travel and hospitality sectors to a halt. The calls to enact social distancing measures mean no more travelling or meeting friends at pubs or restaurants. The consequences are devastating for airlines, hotels, events, restaurants etc. and result in closures and job loss around the world. Although governments have taken various measures to address these, we can expect consumers to remain cautious when interacting with others, thus continuing the negative impact beyond the end of the crisis. 


Hence, as we look forward to having a greater control over the Coronavirus spread and returning from isolation, it is perhaps the best time to regroup, reimagine, and re-strategise to ready the sectors for what comes next with better solutions than what we already have available. One of these could be automation.


[Read more here]

Annals' Curated Collection on AI and Robotics

Iis Tussyadiah | Guildford, UK, 31 March 2020


The Annals of Tourism Research Curated Collection on Artificial Intelligence (AI) and Robotics in Tourism was launched in March 2020. Curated by Professor Iis Tussyadiah of School of Hospitality and Tourism Management, the Collection contains past articles on AI, robotics, and automation published in Annals of Tourism Research, a top-ranked journal in the field, and will continue to grow as relevant new articles are added.


In a review article accompanying the launch of the Collection, Professor Tussyadiah discusses the need to prepare the travel and tourism industry for a more automated future and proposes four priorities for further research in the area: designing beneficial AI, facilitating adoption of intelligent automation in the sector, fully assessing the impacts of intelligent automation, and creating a sustainable future with AI.

 

[Read more here]